Frontdesk Manager

Your next professional career awaits you at Torarica Group of Hotels

Become a valuable Team Member in our innovative Group

Qualified applicants are encouraged to apply 

Join our dynamic team as

Frontdesk Manager

About the Torarica Group

Torarica Group consists of three renown hotels, Torarica Resort, Royal Torarica and Eco Torarica. We provide 357 rooms, food & beverage services, conference halls for different types of events, and wellness facilities. When it comes to hospitality, guest service, culinary experiences, and corporate social responsibility, the Torarica Group is the leading brand. For more detailed information, visit our website  www.torarica.com.

Job summary

As a Frontdesk Manager, you are responsible for optimal guest satisfaction, you exercise control over room rates, occupancy, ADR, and REVPAR. You ensure that the quality service and hospitality of the Frontdesk is guaranteed. 

Main areas of tasks and responsibilities:

• You will lead the Frontdesk team
• You are responsible for recruiting and selecting new employees in the department
• You are responsible for managing, motivating and coaching employees in the department
• You supervise compliance with the regulations in the field of safety, in accordance with Green Key
• Standards, working, and presentation methods (corporate identity)
• You are responsible for the correct handling of complaints
• You are responsible for drawing up the necessary capacities, points for improvement about the
• work procedures
• You are in charge of setting operational objectives

 Your qualifications:

• You have at least a higher professional education (HBO) working and thinking level
• You have at least 3 years of work experience in a similar position
• You are guest-oriented
• You have a service-oriented attitude
• You are fluent in Dutch and English language, both verbally and in writing
• You can plan and organize
• You can coach and give instructions
• You can multitask and set priorities
• You are able to work flexible hours, including nights, weekends, and holidays
• You are stress resistant
• You have excellent interpersonal skills
• Willingness to travel and/or relocate internationally

Skills:

• Guest Oriented
• Interpersonal skills
• Leadership
• Planning and Organizing
• Decisiveness
• Teamplayer 

Are you someone or do you know someone who is motivated and disciplined to take on a new career challenge? Email your motivation letter and extensive CV until April 30, 2024   at the latest to: Amrita Doerga, HR Manager at adoerga@torarica.com or career@torarica.com

We thank each applicant for their interest in our organization. We ask you to take into account that we only make contact with the candidates who have been selected for an interview.